1. Orders and Payment

Q: How do I place an order?

A: Simply browse our collections, select the item(s) you want, choose the desired quantity, and add them to your cart. Then proceed to checkout to complete your order.

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards, and secure online payment options like PayPal. Your payment details are fully protected and secure. 

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us as soon as possible at info@binijaz.store. We can only make changes or cancellations before the order is shipped.

2. Shipping and Delivery

Q: How long will my order take to arrive?

A: Orders are typically processed within 1-3 business days. Delivery times vary based on your location and chosen shipping method. Standard shipping usually takes 5-7 business days, while express shipping takes 2-3 business days.

Q: Do you offer international shipping?

A: Yes, we ship worldwide! Shipping costs and delivery times for international orders are calculated at checkout. Please note that customs duties and taxes may apply. 

Q: How can I track my order?

A: Once your order is shipped, we will send you a tracking number via email. You can use this number to check the delivery status of your order. 

3. Returns and Exchanges

Q: What is your return policy?

A: We accept returns on unused, unworn items in their original packaging within 14 days of delivery. For details, please review our Returns & Exchanges Policy.

Q: How do I initiate a return?

A: To start a return, contact our support team at info@binijaz.store with your order number and reason for the return. We will guide you through the process.

Q: Can I exchange an item?

A: Yes, we offer exchanges for different sizes or colors if available. Contact us within 14 days of receiving your item, and we’ll assist you with the exchange process.

4. Product Information

Q: What materials are your products made from?

A: Our towels, bathrobes, and bed sheets are crafted from premium, high-quality materials designed for durability, softness, and comfort. Specific material details are available on each product page. 

Q: How should I care for my items?

A: We recommend washing your items on a gentle cycle with cold water and tumble drying on low. Always refer to the care instructions on the label for best results. 

Q: Do you offer bulk or wholesale discounts?

A: Yes, we offer wholesale options for bulk orders. Please contact us at info@binijaz.store to discuss wholesale opportunities.